How do Add-Ons work?
All of our bill pay plans include plenty of minutes, texts and data every month, however we realise everyone uses their phones differently. That's why we have created a range of great value reoccurring and once off add-ons that can save you money.
Add-Ons give you extra minutes, texts or data to use at a discounted rate on your account. When you sign up to a reoccurring add-on, it reactivates on your account every month unless you cancel it. See emobile.ie for a full list of add-ons.
If you need a once off boost of data, then our once off 30 day data add-ons are perfect for you. These add ons will boost your data on a once off basis. They will expire in 30 days or upon the limit being reached – whichever comes first!
When is an add-on applied to my account and how am I charged?
Add-Ons will activate within 24 hours of sign up. We'll charge you a pro-rata charge between the time of activation up until your bill day where you’ll pay for your add-on one month in advance.
Once off 30 day data add-ons will added onto your next billing date – As you receive the full allowance there will be no pro-rata charges.
How do I cancel an add-on?
The easiest way to cancel an add-on is on your MyeMobile account. Or you can send the opt out keyword for your add-on to 50104. To find the relevant opt out keyword, please see eMobile.ie.
The cancellation of an add-on will come into effect on your next bill date. It is important to send your cancellation request at least 3 days before your bill run date or it won’t be possible to guarantee cancellation on your next bill otherwise.
Once off 30 day data add-ons do not need to be cancelled as they are a once off add on. They will expire in 30 days or whenever the limit has been used – whichever comes first.
Changing an add-on
If you change your add-on (within type e.g. moving from one data add-on to another outside of your plan), we'll credit you back anything you didn't get to use on your next bill day. There’ll also be a pro-rata charge between the day your new add-on activates (which is usually within 24 hours) and your bill day, and the charge for your new add-on for the month ahead.