How do Add-Ons work?
All of our bill pay plans include plenty of minutes, texts and data every month, however we realise everyone uses their phones differently. That's why we have created a range of great value add-ons that can save you money.
Add-Ons give you extra minutes, texts or data to use at a discounted rate on your account. When you sign up to an add-on, it reactivates on your account every month unless you cancel it. See emobile.ie for a full list of add-ons.
When is an add-on applied to my account and how am I charged?
Add-Ons will activate within 24 hours of sign up. We’ll charge you a pro-rata charge between the time of activation up until your bill day where you’ll pay for your add-on one month in advance.
How do I cancel an add-on?
The cancellation of an add-on will come into effect on your next bill date. It is important to send your cancellation request at least 3 days before your bill run date or it won’t be possible to guarantee cancellation on your next bill otherwise.
Changing an add-on
If you change your add-on (within type e.g. moving from one data add-on to another outside of your plan), we’ll credit you back anything you didn’t get to use on your next bill day. There’ll also be a pro-rata charge between the day your new add-on activates (which is usually within 24 hours) and your bill day, and the charge for your new add-on for the month ahead.