Terms & Conditions
General
Offers & Plans
Services
Customer documentation
eMobile terms and conditions

Click the left hand menu to read our terms and conditions. You will need a pdf viewer installed on your computer to view each of these pdfs.

Download Adobe Acrobat Reader 9.3


Terms And Conditions of the eMobile Service
1. Agreement

1.1 These terms and conditions together with your Application, the Fair Usage Policy, the Privacy Policy, the terms and conditions of any applicable Price Plan, Promotion or service options and any other terms expressly stated to form part of this Agreement constitute a legally binding agreement (the "Agreement") between eircom limited of 1 Heuston South Quarter, St. John's Road, Dublin 8, trading as eMobile ("we/us/eMobile") and the Customer ("you" or "Customer" ) for the provision of any Services by eMobile to you.

1.2 By completing the Application, you confirm that all information therein relating to you is accurate and that you accept these terms and conditions of service.

2. Commencement and duration

2.1 This Agreement is effective from (i) in the case of Bill Pay Services, the time we accept your Application; or (ii) in the case of Prepay Services, the time you are given access to the Network, and shall continue in full force and effect until properly terminated by you or by us as permitted by this Agreement. Acceptance of you as a Customer is at our sole discretion and we shall have no obligation to provide you with any reasons if we decide not to accept you as a Customer.

2.2 If you are a Bill Pay customer, you may not terminate this Agreement during the Minimum Period. If the Agreement is terminated by you during the Minimum Period, you are liable to a termination charge calculated as the sum of the monthly Charges which would otherwise be payable from the date of such termination by you until the end of the Minimum Period. On expiry of the Minimum Period either party may terminate this Agreement on the giving of 30 days prior written notice to the other.

2.3 If you are a Sim Only Customer the provisions of clause 2.2 do not apply to you and the Agreement may be terminated by you or by us on the giving of thirty (30) days written notice to the other. In the event that we do not receive thirty days written notice from you, you acknowledge that you will be liable to pay us a termination charge amounting to one month's Charges payable under the SIM Only Price Plan you subscribed to.

2.4 We may terminate Prepay Services if you fail to top up the Service by a minimum of €5.00 of purchased call credit at least once every 330 days, though for a further 30 days you will continue to receive incoming service. We will lift the suspension during this 30 day period if you top up the Services by a minimum of €5.00 of purchased call credit. Upon expiry of this 30 day period we may unilaterally terminate this Agreement without notice to you if you have not topped the Service during this period. We will attempt to advise you of an impending suspension if you fail to meet the minimum requirement for applying call credit to the Services. Please note that you will lose any call credit remaining on your account at the time the Services are terminated. You will also lose the right to use the Number used by you as an eMobile Prepay Customer.

2.5 If you are a consumer concluding a distance contract within the meaning of the EC (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 you shall, on written notice to us and subject to returning all Equipment to us, have the right to terminate the Services within seven Business Days of us accepting your Application, subject to you not having used the Services or the Equipment.

2.6 This Agreement is personal to you. You may not assign this Agreement without the prior written consent of eMobile. We may assign, novate or create security over this Agreement to any eircom Group Company or to any third party without consent.

3. Service

3.1 We will use reasonable efforts once you have received your eMobile SIM Card to connect and activate your eMobile SIM Card within one Business Day, or as soon as practicable thereafter and to make Services available to you at all times. In order to access the Services using the Equipment you must be in an area of the Network covering the Services concerned. Certain features / services are dependent on you being located within a 3G network and may be unavailable, if you travel, or are, outside of such network. In addition, both quality and availability of the Services are affected by factors which could cause radio interference, such as physical obstructions, atmospheric conditions, technical faults in the Network including in other telecommunications networks through which the Services may be relayed or other matters beyond our control. We cannot guarantee that you will reach maximum speed advertised. Speed of internet connection assumes the Network and components are working at optimum speeds and capacity. Additionally, certain functionality (e.g. video calling) may only be available if you are calling another person who is also 3G enabled and within a 3G network.

3.2 We may issue reasonable instructions concerning the use of the Service including concerning self-installation of the Service and details as to minimum system requirements.

3.3 Reliance on Call Content is at your sole risk. eMobile shall not be liable for any Call Content sent or received by you. eMobile makes no representation as to the quality, accuracy, correctness, completeness or suitability of any Call Content. You acknowledge that Call Content may be protected by copyright, trademark or other intellectual property rights.

3.4 eMobile makes no representation and gives no warranty as to the performance of any Third Party Services. We may withdraw access to Third Party Services at any time. Third Party Services are used at your sole risk and we are not liable for any loss or damage suffered by you arising from the use of such Third Party Services. eMobile may be required to bill you for such services. This provision includes, but is not limited to, the use of the Services to access third party websites not controlled by eMobile. eMobile accepts no responsibility for same, their content or services and no endorsement or approval of such sites by eMobile may be implied.

3.5 You can only Roam once your request to Roam has been approved by us. Roaming can be requested on your Application or by contacting our Customer Care team on 1800 690 000. The Services available while Roaming shall depend upon the arrangements between local operators and eMobile. The terms and conditions which apply to Roaming, which may be amended from time to time, shall apply to this Agreement and are available on www.emobile.ie. New Bill Pay Service Customers will no longer require approval from us to Roam outside the Republic of Ireland or to make International Calls from the Republic of Ireland to countries which are not on the list of international barred destinations which can be found at www.eMobile.ie.  Such New Bill Pay Service Customers will within 5 days of joining eMobile receive a service sms from eMobile confirming that Roaming is available and that they can make International Calls. 

4. Equipment and the Number

4.1 You do not own the Number allocated to you. We can change the Number at our discretion and will not be liable for any loss or damage, direct or indirect, which might arise from such change.

4.2 The eMobile SIM Card remains our property at all times. All other Equipment (excluding the eMobile SIM Card) shall remain the property of eMobile until the expiry of the Minimum Period.

4.3 You will ensure that all eMobile instructions (including any instruction manuals relating to the Equipment) are followed correctly in using the Equipment and we shall have no liability arising from your failure to follow such instructions. You will maintain the Equipment in good working order. You are solely responsible for the manner in which the Equipment is used.

4.4 We will have no liability for any equipment, plug-ins or other devices, hardware or software provided by you, rather than the Equipment provided by us, for use in connection with the Services. Any such equipment must be compatible with the Services, must not cause damage or loss to the Services, the Network or the Equipment and must be used in accordance with relevant instructions, safety and security procedures.

5. Your obligations

You agree as follows:

5.1 to provide all information, as may be reasonably required by eMobile, to enable us to deliver the Services to you and/or in relation to the investigation of any alleged offences relating to the use or provision of the Services;

5.2 not to use (or allow others to use) the Services, the Network or the Equipment:

(a) for any improper, indecent, unlawful, immoral or fraudulent purpose; (b) to cause any nuisance, injury, offence, or annoyance to any person or for the transmission of material which is, may be or is intended to be defamatory, offensive, abusive, obscene, indecent or menacing; (c) in a manner which may impinge in any way upon other customer's ability to use or access the Services or which may damage or put at risk the Network or the Equipment or which, in our absolute discretion makes excessive or unusual demand on the Service or Network; (d) for the infringement of the intellectual property rights, including but not limited to copyright, of any person; (e) in a manner which does not comply with any relevant legislation or licence or with any instructions or direction given by us from time to time; (f) in any way which infringes the proprietary rights in any software; (g) in a manner contrary to this Agreement.

eMobile reserves the right to notify any relevant agencies or authorities where the Customer is in breach of the obligations in clause 5.2 or otherwise.

5.3 to indemnify and hold us harmless against all liabilities, claims, damages, losses, expenses, costs and proceedings howsoever arising from or in connection with use of the Service, the Network or the Equipment in breach of clause 5.2;

5.4 that the Services are provided solely for your use and you will not resell or attempt to resell the Services (or any part of them) to any third party without the prior written consent of eMobile;

5.5 to only use an eMobile handset on the Network and not on the network of any other Service Provider (save for Roaming) unless you have been provided with an Unlocking Code by us (please contact our Customer Care team on 1800 690 000). A Charge may apply for unlocking your handset;

5.6 to maintain the confidentiality of all user details assigned to you to enable you to use the Services or access the Network;

5.7 to comply with the reasonable requests and directions of eMobile concerning the use of the Services;

5.8 to promptly notify eMobile in writing or contact eMobile Customer Care on 1800 690 000 to inform us of any change of name, address or other contact details from these provided in your Application;

5.9 to tell us immediately if your Equipment (in particular your eMobile SIM Card) is lost or stolen or your eMobile SIM Card is damaged. You will remain liable for all Charges incurred until you do so. We will provide a replacement eMobile SIM Card to you and you will be liable to pay a charge of up to fifteen euro, including VAT (€15 inc. VAT) for the replacement eMobile SIM Card;

5.10 to promptly pay all Charges in accordance with clause 6; and

5.11 to ensure that all persons having access to the Services or the Equipment comply with this Agreement. You are responsible for the acts and omissions of your employees and agents and any other person you authorise or allow to use the Services or the Equipment from time to time and you are liable for any failure by such person to comply with these terms and conditions.

6. Payment, Charges and Price Plans

You must pay for all Charges incurred through your eMobile SIM Card whether or not incurred by you personally. We will make every effort to ensure that all messages are delivered, however you will be liable for all Charges in respect of any MMS and SMS messages that are not delivered.

6.2 Services may be available on the basis of different Price Plans with different rates of Charges. We may vary the Charges at any time at our discretion. In the event that Charges are varied we will post notification of such changes on our web site, instores and/or notify you through the Services (e.g. SMS), by e-mail or by post. You may therefore not receive notification if we have no contact details for you. Details of Price Plans and Charges are available on www.emobile.ie or by request to eMobile, 1 Heuston South Quarter, St. John's Road, Dublin 8.

6.3 eMobile reserves the right, in its sole discretion, at all times to migrate customers to other Price Plans, to amend or vary the terms and conditions of a Promotion or to withdraw or terminate a Promotion, generally in whole or part, at any time from any Customer, on reasonable notice. For the latest terms and conditions of a Promotion, please visit www.emobile.ie.

6.4 You will be liable to pay VAT on the Charges.

6.5 We will invoice Bill Pay Services monthly in advance for fixed Charges, and monthly in arrears for connection, calls, text messages (SMS), data units and other non-fixed Charges. Payment is due on the date specified on the invoice. We reserve the right to include Charges from a prior billing period in any invoice where the time period for calculation of the appropriate usage rate makes this necessary. We will send all invoices and notices to your billing address shown on your Application unless you tell us in writing or call eMobile Customer Care on 1800 690 000 to inform us of any change.

6.6 Every invoice and notice from us to you will be deemed served 48 hours after posting or on earlier proof of delivery. We reserve the right to alter invoicing periods, charge interest on overdue payments at 2% above the Central Bank of Ireland prevailing base rate from due date to receipt of payment, contact you directly through the Services (e.g. SMS), by e-mail, by post or by telephone in relation to overdue payments and to fix a credit limit on your account and to discontinue the Services without notice if the limit is exceeded.

6.7 As a Bill Pay Customer you may apply to change from your Price Plan (other than from SIM Only to another plan, which would require you to enter into a new agreement with us) to a higher Price Plan with effect from the beginning of any charging period by giving us at least 30 days advance written notice or by calling eMobile Customer Care. You can only change to a lower Price Plan (including a SIM only plan) after the conclusion of your existing Minimum Period, or upon settlement of termination charges for your prior Price Plan in accordance with clause 14, unless we specify otherwise, and where, at the time of requesting or effecting the change, you do not have unpaid amounts owing.

6.8 We can seek an Advance Payment and/or Deposit to enable you to Roam or to access some or all of the Services or Third Party Services. In addition, pending credit checking, we may seek an Advance Payment and/or Deposit to enable you to Roam or to access the Services or Third Party Services. We may set off such amounts against any amounts due by you to eMobile or any eircom Group Company. We will not seek Advance Payments from New Bill Pay Service Customers for International Calls or Roaming.

6.9 eMobile may apply a limit to the amount of unpaid Charges that you may incur and may alter this limit from time to time and may consolidate Customer accounts for the purpose of aggregating any balance due. You remain liable for all charges incurred by multiple users on your account.

6.10 In the event that payments under this Agreement are overdue, eMobile reserves the right to suspend or disconnect the Services and/or other telecommunications services, including fixed line services, supplied by an eircom Group Company to the Customer.

6.11 You agree that we may freely transfer existing and/or future debts to or from any accounts held by you with any other eircom Group Company without notice. You agree that we may contact any person named in any proof of identity and/or references provided by you in order to verify the accuracy (or continuing accuracy) thereof.

6.12 If you are a Prepay Service Customer and have incurred Charges for Services in excess of the credit standing to your account (or accounts), credit subsequently added by you to your account will firstly be used to discharge any balance owed to us.

6.13 As a Prepay Service Customer, you are entitled to a maximum amount of €280 call credit on your account at any one time.

7. Insurance

We may offer you insurance to cover accidental damage to and loss of certain of the Equipment. This policy will be subject to its own terms and conditions and will be governed by an agreement between you and the insurance company. If you fail to make insurance payments your insurance policy will be invalidated immediately.

8. Repairs and Refunds

Repairs:

If your phone is faulty and is older than 28 days, you will be entitled to a free repair as long as your phone is within its manufacturer's warranty.

For the duration that your device is being repaired with eMobile, eMobile will use reasonable efforts to maintain the security of your information, but you acknowledge that eMobile is not liable or responsible for any inadvertent loss or damage to (or to any other materials notified above not to be included as part of the repairs process), or any caused through the necessary repairs process (which may include deletion of information). It is your responsibility to remove and save in advance of sending your phone / broadband for repair.

Returns:

You are entitled to a full refund or exchange within 7 days of your phone/broadband device being dispatched to you. This is in accordance with the Distance Selling Regulation.

Please note business customers are exempt from the Distance Selling Regulation.

If your phone/broadband device is faulty, you may return it for a full refund or exchange within the first 28 days of the phone being dispatched to you.

You are solely responsible for returning your phone/broadband device and all associated items received with your purchase in the returns pack we have provided. eMobile is not liable or responsible for any loss or delay caused through the postal system and would advise you that it is your responsibility should you wish to apply tracking or insurance to the package.

Please note that we require the return of the phone/broadband device and all associated items (as may be further specified under our returns policy) and a valid proof of purchase within 10 working days from the date of submitting your valid returns request. Should you fail to make a valid returns request (i.e. not within the specified period from the time of purchase), fail to return the relevant phone/broadband device, fail to return all associated items, or do not return same within the specified time above, you acknowledge and note that eMobile will not be bound or obliged to accept your return and will not issue a refund in respect of same. Furthermore, should you be a bill pay customer, you acknowledge that eMobile may apply full termination charges, to recover the cost of the phone/broadband device supplied. If a fault appears in your phone/broadband device after the timeframe referred to here, please note that our repairs policy and procedure will apply. Click here for more details

Refunds:

Your application for a cancellation and refund will be construed as a request for an immediate termination of your eMobile telephony service and you acknowledge that your service may be ceased at any time prior to your return. You will remain liable for all usage incurred up to the time of actual termination and for any termination charges if all goods are not returned in accordance with these terms.

9. General Terms for Promotions

9.1 The following terms and conditions apply generally to all Promotions from time to time (unless explicitly stated otherwise in the Promotion terms and conditions).

9.2 Promotions cannot be availed of by a Customer when Roaming outside the Territory, nor when using the Services in the Territory to a receiver located outside of the Territory (applicable to all Services).

9.3 Promotions require online registration within 60 days from the point of purchase to continue to avail of the Promotion.

9.4 Promotions may take up to one (1) Business Day to take effect on a Customer's Service once the Customer registers for the Promotion.

9.5 Promotional in-bundles (for all Services) cannot be used for Roaming.

9.6 If a Customer moves from one Price Plan under the Promotion to another non-eligible Price Plan, then that Customer will forfeit any benefits attached to that Promotion.

10. Directory Services and Caller ID

Unless you specify otherwise to us directly, we will include you and your mobile number for National Directory Enquiry Services. The Network may allow the display of your telephone number on receiving handsets, however you will be able to disable this feature on your mobile phone or device.

11. Use of Customer Information

11.1 This clause 11 sets out how eMobile and each eircom Group Company comply with our obligations under the Data Protection Acts 1988 and 2003.

11.2 We collect and process personal data for legitimate business purposes undertaken by eircom Group Companies which are connected with the delivery of the Services to you. These may include processing your application, conducting credit and antimoney laundering checks, supplying you with our products or the Services, administering your customer account, calculating usage and charges, invoicing, customer services and the efficient management of call and Traffic Data. We may also process your personal data for the following purposes:

(a) to monitor or record calls to or from our customer services department for training and quality purposes and in order to track reported problems;

(b) to prevent, detect and investigate fraud or any other criminal activity;

(c) For credit management purposes and to prevent bad debt;

(d) to investigate improper use of the Services or the Network; or

(e) to assess and profile your network and billing history for Price Plans, statistical and customer service purposes.

If you are an existing eircom customer, you consent to eMobile accessing your existing customer account details on eircom's systems (name, address, credit information, etc.) for the purposes of processing your eMobile application, administering you customer account and provision of the eMobile service to you.

11.3 Your data may be shared with third parties such as other network operators or lawful authorities for the reasons set out in clause 11.2(a) to (e) above.

11.4 Subject to the preferences you express when applying for the Services, eMobile and each eircom Group Company may contact you by post, telephone, e-mail, SMS or otherwise through the Services, both during and after termination of this Agreement, in order to inform you about new and existing products and services, developments, Promotions, special offers and any discounts which may be of interest to you. This may include our own products and services, those provided by eircom Group and those provided by third parties. Notwithstanding the preferences you express when applying for the Services, you may also opt out of receiving such communications at any time by phoning 1800 690 000

11.5 You have the right to obtain a copy of any personal data which we hold about you. If you wish to avail of this right, please submit a written request to Data Protection Officer, eMobile, 1 Heuston South Quarter, St. John's Road, Dublin 8 together with a cheque or a postal order in the sum of €6.35. You also have the right to correct any details relating to you which are incorrect.

11.6 While your personal data will normally be held within the European Economic Area ("EEA"), you consent to the processing and transfer of your personal data outside of the EEA to the extent necessary to continue to provide you with the Service, including but not limited to when you travel outside of the EEA with your mobile device.

12. Move to eMobile – Keep Your Number

By accepting the terms of the Customer Authorisation Form, you warrant and represent that you are the person authorised to instruct eMobile to Move the Number.

You acknowledge that:

(a) The request to eMobile to Move, constitutes a request to Move the number to eMobile;

(b) Terms and conditions apply to the service being offered and you have read, understood and accepted these terms and condition;

(c) only the Number will be Moved;

(d) the Customer Authorisation shall constitute notice of termination of any agreement with your Previous Service Provider and revokes any previous notice to terminate service with your Current Network Operator, subject to the terms and conditions of that agreement;

(e) The Move terminates service on the mobile number with your Current Network Operator

(f) the services provided by your Previous Service Provider to you, including, without limitation, unused call credit or benefits, tariffs and terms and conditions of use that applied to your service will not be transferable or transferred to your eMobile Services; and eMobile does not undertake to provide these;

(g) any contractual and other obligations, charges and costs due to your Previous Service Provider will remain due and owing and shall be subject to settlement by you with the Previous Service Provider in accordance with the terms and conditions applying to the provision of that service; and

(h) Should you wish to continue using your existing handset, a Network Access Code (NAC), may need to be obtained from your Current Network Operator prior to Moving, in order for your new eMobile SIM card to work in your existing handset;

(i) When Moving more than one mobile number, you may receive a call from your Current Network Operator existing service provider in order to validate the request;

(j) the process will be deemed to commence on the date of signing of the Customer Authorisation Form and it may not be possible to reverse the process once the Move has started.

12.2 If the signatory is not the person legally entitled to request the Service Provider to Move the Number or a person or entity authorised to complete the Customer Authorisation Form, or if fraudulent or misleading information is supplied, then the signatory will be personally liable for all or any loss or damage arising from the unauthorised transfer of the Number.

12.3 Agreement by eMobile to Move your number is subject to the validation of the information that you provide and the status of your service with your Current Network Operator. eMobile may refuse to process your instructions if:

(a) the information provided on the Customer Authorisation Form is incorrect or misleading;

(b) the information provided in relation to the Number is not compatible with information held by your Previous Service Provider;

(c) there are overdue amounts outstanding to your Previous Service Provider. eMobile does not warrant or represent that the Move will be completed within a particular timeframe. There may be a period where no Services are available, from either your Previous Service Provider or from eMobile. eMobile will not be liable or responsible for making good any loss, damage, costs or expenses or other liability whether incurred directly, indirectly or as a consequence of the unavailability of the Services or services from a Previous Service Provider.

13. Exclusion of Liability

We will have no liability to you (or to anyone claiming through you) for any direct, indirect or consequential loss (whether or not foreseen or foreseeable and including loss of profit or loss of goodwill) suffered by you for any reason whatsoever and without prejudice to the generality of the foregoing by reason of:

(a) the suspension or termination of the Services or this Agreement or the interruption of or failure of eMobile to provide the Services including connecting any Call made to or by the Equipment or failing to make a mobile broadband connection through the Equipment;

(b) any Call made to or by the Equipment being overheard or intercepted by a third party;

(c) any data transmitted to or by the Equipment being altered, used or lost;

(d) any failure, interruption, delay, suspension or restriction in performing its obligations under this Agreement arising as a consequence of circumstances outside its reasonable control (including but not limited to any act of God, government control restrictions or prohibitions, any other act or omission of any public or regulatory authority (whether local, national, international or supranational), an act of default of any third party, supplier, agent or other person, strikes, work stoppages or labour disputes;

(e) the effects upon you or other users of the Equipment, or upon any equipment, vehicles or aircraft in your vicinity, of any emissions or transmissions to, from, by or through the Network and/or the Equipment;

(f) inaccurate or misleading or unlawful information provided to you via the Services;

(g) the acts and/or omissions of other Service Providers;

(h) any error or omission in any directory published by us, or on our behalf, containing Customer details (including without limitation the national directory database of subscribers for publicly available telephone services); or

(i) unauthorised access to the Equipment. eMobile strongly recommends that sensitive information such as bank PINS, credit card numbers etc, are not stored on the Equipment.

13.2 eMobile has no control over the telecommunications systems of other networks and makes no representation and gives no warranty as to the performance or provision of the Services when being relayed through such networks or when Roaming.

13.3 All conditions, warranties and representations implied by law in relation to our provision of Services are excluded to the extent permitted by law. Your rights under the Sale of Goods Act 1893 (as amended) and the Sale of Goods and Supply of Services Act 1980 (as amended) are not affected.

14. Suspension and Termination

14.1 eircom may terminate or suspend the Services wholly or partially at any time at our option for any reason including:

(a) if the Network requires modification or maintenance or for security reasons or if for technical reasons it is not possible to provide the Services;

(b) if you do not comply with, or eMobile in its reasonable opinion considers that you are not complying with, the terms of this Agreement, including without limitation clause 6 or non-payment of any sums due by you (in which case we reserve the right to charge for reconnection and/or to require revised payment terms or Advance Payment or Deposit);

(c) if you are using the Services for commercial resale use;

(d) if you are using the Services, the Equipment (including your eMobile SIM Card) or your Number in any way which breaches any security or other safeguards or in any other way which harms or interferes with the Network, Services or the network or systems of any third parties;

(e) where eMobile reasonably believes that you are unable to comply with payment obligations;

(f) if, having made reasonable efforts, we cannot contact you;

(g) where eMobile is of the reasonable opinion that you have provided false or misleading information on your Application; or

(h) if you breach any provision of clause 5 or any provision of the Fair Use Policy.

14.2 You will remain liable for Charges during any period of suspension.

14.3 eMobile may terminate this Agreement immediately:

(a) if you do not rectify the reason underlying the suspension of Services pursuant to clause 14.1 within 30 days of suspension;

(b) if you fail to pass such credit checks or exceed any credit limit specified by eMobile;

(c) if you fail to pay any sums due under this Agreement by the due date;

(d) if you breach any of the terms of this Agreement or if any information supplied by you to eMobile is false or misleading;

(e) if we believe, on reasonable grounds, that you are unable to pay the Charges;

(f) if we receive a valid request to Move your Number from eMobile to another Service Provider. You will remain liable for all Charges and other costs due up to the date of termination, including any applicable termination Charges, plus any additional interest which accrues;

(g) if you are adjudicated as bankrupt, become insolvent or make any composition or arrangement with or assignment for the benefit of creditors; or

(h) if any meeting of the Customer's creditors is called pursuant to section 266, of the Companies Act 1963 (as amended) or if the Customer enters into liquidation, receivership or examinership or any steps are taken to appoint a liquidator, receiver or examiner to the Customer.

14.4 In the event of changes to these terms and conditions notified by eMobile, you may terminate this Agreement without charge by giving notice in writing prior to the date of implementation of such changes. You will be deemed to have accepted any implemented changes by continuing to use the Services.

14.5 Upon termination of the Agreement we shall disconnect your Equipment from the Network, you will forfeit and lose any existing call credit applying on your account and eMobile will be entitled to ascribe your existing number to another customer or your original/new Network Operator Exercise of our entitlements shall not prejudice or affect the exercise of any other right or remedy which may be available to eMobile.

15. Disputes

If you wish to raise a dispute with us in relation to this Agreement, please refer for full detail on the applicable procedure to the Customer Code of Practice available at www.emobile.ie. Contact details for customer enquiries are available on www.emobile.ie.

16. Miscellaneous

16.1 All the terms and provisions of this Agreement are distinct and severable, and if any term or provision is held unenforceable, illegal or void in whole or in part by any court, regulatory authority or other competent authority it shall to that extent be deemed not to form part of this Agreement, and the enforceability, legality and validity of the remainder of this Agreement will not be affected; provided that, in any case where as a result of the operation of this clause the rights or obligations of a party are materially altered to the detriment of the party, that party may terminate this agreement within 30 days from the date of the relevant decision of the relevant court, regulatory authority or other competent authority. Any waiver, concession or extra time we allow you is limited to the specific circumstances and case in which it was given and does not affect our rights under the Agreement in any other way.

16.2 Any provisions of this Agreement which are intended by their nature to continue or to come into effect after termination or suspension shall survive termination or suspension of this Agreement and shall continue in full force and effect.

16.3 This Agreement constitutes the entire understanding between the parties relating to the subject matter hereof.

16.4 This Agreement shall be governed by the laws of Ireland and the parties submit to the exclusive jurisdiction of the Courts of Ireland.

17. Definitions

In this Agreement the following terms mean:

"Advance Payment" means a payment by the Customer (excluding Charges) which may be required before the Customer is authorised to use specific Services to include, but not limited to, International Calls, Roaming and Premium Rate Services;

"Application" means the application for the Services completed by or on behalf of the Customer for the Services and all information, consents and statements which it contains (which information, consents and statements may be obtained over the telephone or online);

"Bill Pay Service" means the postpaid eMobile service whereby the Customer is charged for Services already availed of;

"Business Day" means a day (other than a Saturday or a Sunday or public holiday in Ireland) on which clearing banks are generally open for business in Dublin; "Call" means a transmission made over the Network for the purpose of communicating a voice or data message (which includes, without limitation, short text messages ("SMS"), multi-media messages ("MMS"), and usage of Data Sessions);

"Call Content" means the content of any Call received or made by a Customer over the Network;

"Charges" means the charges for the Services, whether Bill Pay Service or Prepay Service, as specified on www.emobile.ie, including, but not limited to, connection charges, monthly rental, or tariff charges, call charges, modem charges, any applicable additional usage charges calculated according to the rates prevailing from time to time, administrative charges and charges for Third Party Services which the Customer may choose to receive;

"Customer" means the individual or entity named on the Application and any person reasonably appearing to us to be acting with such individual's or entity's authority;

"Customer Authorisation" means the authorisation, verbal or written required from the Customer to process a Move;

"Customer Authorisation" - The authorisation, verbal or written required from the Customer to process a Move.

"Customer Authorisation Form" - means the form which eMobile may require a customer to complete in order to complete a Customer Authorisation.

"Data Session" means a connection to the internet or mobile internet ("WAP") established using GPRS, 3G/UMTS, or other technology made available over the Network;

"Deposit" means a payment made by the Customer to us before or after connection to the Network, as security for payment of Charges;

"eircom Group Company" means eircom limited or any company controlled by, or controlling, eircom limited; "eMobile SIM Card" means the card, bearing a unique mobile telephone number, the related personal Unlocking Code and personal identification number, used with a handset or other terminal or modem (e.g. PDA/dongle for mobile broadband) to access the Services;

"Equipment" means, unless otherwise specified, the handset or other terminal or modem (e.g. PDA / dongle for mobile broadband), the eMobile SIM Card and/or any other equipment which is provided by eMobile to the Customer pursuant to this Agreement in connection with the Services; "Fair Usage Policy" means the fair usage policy as applicable to the Services as displayed on www.emobile.ie as may be amended from time to time;

"International Call" means a Call made from the Republic of Ireland to an international landline or international mobile;

"Minimum Period" means the minimum period associated with your Price Plan, as specified on the Application Form, commencing on the date on which the Service is first made available to the Bill Pay Customer pursuant to this Agreement or from any re-execution or new execution of this Agreement or written acceptance of new terms, during which period the Customer is not entitled to terminate the Agreement;

"Mobile Broadband" means the service which may be provided through specific Equipment, which in conjunction with a personal computer, enables connection to the world wide web over eMobile's 3G Network;

"Move" means the transfer of the Number used by you on a mobile network of a third party Service Provider, to the Network or from the Network to a mobile network of a third party Service Provider and "Move" and"Moving" shall be construed accordingly as the context requires. Also referred to as Port or Porting;

"New Bill Pay Service Customer" means a new Bill Pay Service customer (excluding Mobile Broadband Customers) who become an eMobile Customer on or after 16 April 2013;

"Network" means mobile telecommunications networks and systems used to provide the Services including all of the cables, exchanges, transmitters, receivers, computer hardware and software, and other equipment and facilities (excluding equipment owned by the Customer and by other users and customers of the Services); "Number" means the unique ten-digit Mobile Station International Subscriber Directory Number (MSISDN) programmed into an eMobile SIM Card;

"Prepay Service" means the pre paid eMobile service whereby the Customer is charged for Services to be availed of; "Previous Service Provider" means the authorised Service Provider, other than eMobile, which, immediately prior to the Customer entering this Agreement and Moving the Number, was supplying services to the Customer through the Number;

"Price Plans" means the various tariff structures applicable to the different Services offered by eMobile and available to the Customer (as published by eMobile periodically and available on www.emobile.ie) and Price Plan will be interpreted accordingly;

"Promotion" means any offer available to the Customer (as may be published from time to time and available on www.emobile.ie);

"Roam/Roaming" means an optional Service which allows you to use the Equipment on other networks, usually outside the Republic of Ireland;

"Service" means the services provided by eMobile to you and specified by you in your Application to be provided by eMobile to you on the terms and subject to the conditions of this Agreement;

"Service Provider" means an authorised mobile telephony service provider;

"Sim Only" means a Price Plan under which the Customer avails of a sim card only;

"Territory" means Ireland (excluding Northern Ireland);

"Third Party Service" means any service promoted or provided by third parties to the Customer over the Network;

"Traffic Data" means the information relating to your use of the Services processed for the purpose of the effective use of the Services or for billing purposes including information relating to the date, time and duration of the use of the Services, the Equipment (including the identity of the eMobile SIM Card) and/or the Networks used; and

"Unlocking Code" means the code to disable security settings that restrict the use of a phone handset to a specific SIM Card or to a specific Service Provider's services.